As a Security Manager in ThreatSwitch, one of the most important task is getting the employees to successfully log into the platform. The main roadblock you can encounter after you add your cleared employees into the Directory is the delivery of the Welcome Email.

If an employee states they did not receive the Welcome Email that is auto-generated, there is no reason to fret! ThreatSwitch created the ability to "resend the Welcome Email".  Follow the steps below in order to ensure your employee is able to access the platform.

  1. Proceed to the 'People' section located on the left hand panel

  2. From there, use the search bar to locate the employee

  3. Lastly, select the employee and under the 'Account Details' you have the option to "Resend Welcome Email" 

Please note that if they have logged in before, the "Resend Welcome Email" will not be available. If this is the case, the employee will be able to request to reset their password. To learn more about how an employee can reset their password, check out this support article "I’ve forgotten my password. Now what?"


Another route you can take is to search in the 'People' section and select the checkbox next to the employees record and use the 'Batch Action' tools to 'Send Welcome Email'. Check out the screenshot below to proceed with this method. 


To quickly identify a group of users who have yet to log in, all you need to do is use our 'filter' tool. Steps are as follows:

  1. Open the 'People' section

  2. Select 'Add a filter', find and select the option 'User Logged In' 

  3. To identify users who have yet to log in, select 'No'

  4. The next steps are identical to what is listed above. You can select specific users or you can select the entire population. Once identified select 'Send Welcome Email'.

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